Better Technology for Better Business:
Small businesses and home-based professionals choose Hedgehog Worldwide for Business Technology support to help ensure quality of service, and reduce unnecessary Business Technology expenses. As a small business, we understand the need for technology, and how easily the return on investment for technology can slip away. We're here to help.

Better Support for Better Business:
Our Business Service and Home Office Support centers are your gateways for on-demand technical support, end-user training and business process analysis & technology implementation. We handle everything from the most simple printer connections, to installation and training for N-Tier applications.

Better Software for Better Business:
The Hedgehog Worldwide On-Demand Service center is a leveraged software center designed to provide simple, high-value Internet opportunities and services that help you exploit niche markets. Our high-volume strategy makes it possible to offer higher quality services and more sophisticated products to small business at a much lower price point than purchased or build-to-suit solutions that provide similar functionality.

We're a small, family owned and operated business based on keeping the simple things simple. We've each worked in other information technology organizations as system and database administrators, support technicians and software architects, and we were each perplexed by the tendency of IT professional make simple things look hard, just to keep the customer coming back.

We're sure there's a better approach. It's your stuff, it's your business; we'll help you understand it and use it better. We've yet to have a customer return unhappy because we provided them with too much information. Until we do, we'll keep showing you how to help yourself.

And, since we've been around the block a time or two with small businesses, we've seen what other smart business owners do to optimize their Business Technology dollars, and we'll help you with that too.

Give us a call and let us see what we can help you achieve. Even if we don't find something on which we can work together, we always enjoy meeting new people.

Regards,

Erin Miller, Managing Partner

Dave Jacobsen, Partner

Scheduled Support:
Our roots are in scheduled support services, and we continue to provide effective and affordable next-day services for small businesses and home-based professionals with occasional business technology support needs. Our Scheduled Support services include:

• Basic Support (virus scan, spyware removal, software installation)
• Operating System Support (system reloads)
• PC Upgrades (memory, hard drives, network cards)
• Simple Networking (Wired and Wireless networking, DSL and Cable)
• Printer Installation and Support
• Voice Over IP (VOIP)

Signature Support:
Our Signature Support service is geared for businesses which require a same day response guarantee for mission-critical applications and network outages. Our 4-hour response service covers most services, and guarantees that we will begin working on your problem within 4 hours after problem determination. We also offer a 2-hour response service for your mission critical systems like databases and email. Both rapid response services are available on a 5x10 or 7x24 basis. Our Worldwide Signature Services include:

• Databases (including email)
• Networks
• Web Services & Applications
• Engineering Design & Document Control Systems
• Service Oriented Implementations

The Battle:
Every business fights the same battle: commoditization. The minute your product or service becomes a commodity, you are forced to compete on price alone, rather than on the tenets of value and quality on which you built your business and your reputation. We can help.

We know that your time is what makes your business valuable, so we'll inject our talent and systems into your business to handle anything that is regular, repeatable or predictable. Not only will we help you lower your costs for mundane tasks, but we will give you back the time your clients deserve from you. You'll quickly begin to see the direct link between increased client contact and increased profit.

Regular, Repeatable, Predictable:
Many of the internal and overhead functions you pay for in your business can be optimized, consolidated and automated, but for a single small business the cost is usually prohibitive. To surmount this hurdle, we've developed our Profit Service Center that delivers big business economy of scale to small business for routine tasks like full coverage reception, top-tier personal assistants, billing, collections and marketing support.

We use our technology know-how and a unique bundle of products and services (many of which you might already be getting from us) to help you run a lean and flexible organization that is focused on your clients. Since every business does things differently, give us a call, and we'll come take a look at how we can help you focus. If we can't help you improve your client focus, then we'll take you to lunch, but we won't pay the bill until we've learned how you run your business so well. ;-)

Think of us as a technology department for your home. If you have it, or want it, we can help. We offer setup and support for computers, home networks (wired and wireless), training for new software (instant messaging, photo editing, email and more), and educational courses (Internet Safety, online banking, office software and many more). We help families and home-based business make sense of the complicated technology landscape.

Our Home Support services include:

• Help for virus scans, spyware removal, and software / hardware installation
• Troubleshooting slow and unresponsive systems
• Training for instant messaging, email and other productivity programs
• Voice Over IP Service and Support
• Printer Installation and Support
• Help with upgrades
• Advice for software, computer and hardware purchases

Our rates for Home Support are affordable, and in most cases we can come fix your problem for less that it would cost for you to lug your PC to one of our competitors. If you would like more information on our rates, please call; we would like to get to know you and your needs so we can offer the right help for your situation.

Low Income Dental Providers:
We offer installation and support services at our bare cost to low-income dental providers who have, or are interested in using OpenDental in their practice. OpenDental can be obtained and used legally without license cost according to the terms of the Open Source license under which it is developed. We have experience with the product for Family Dental Practices; we recommend it highly, and can provide references from Dentists that offer the same recommendation. Please contact us for details.

We are committed to enhancing the quality, and simplifying the interaction between people and computers. We value relationships because they allow us to fulfill this commitment and provide you with increased value in service that our competitors' transactional model cannot match. In doing so, we offer you the opportunity to operate optimally - a direct benefit of our professional services, and an indirect benefit of our culture of education.